Customer Service Hours
Monday to Friday 9AM - 4:30PM
Shipping
castironradiatorsusa.com / AF Supply offers free shipping to the contiguous United States for *most items that are less than 100 pounds and 10 cubic feet over $99.99. Orders typically are shipped in 1 to 4 business days.
castironradiatorsusa.com has no control over delivery timeframes after the material is given to UPS, Fedex, USPS or common carriers. We will provide tracking numbers for your reference. We do curbside deliveries only.
*Applies to ground items only - radiators are generally shipped with a freight carrier.
Cancellations
You may cancel your order for any reason and receive a full refund prior to your order being shipped. Please call (973) 482-4444 to cancel an order.
Returns
Any item purchased on castironradiatorsusa.com can be returned up to 30 days of receipt of the product. Customer will be responsible for return shipping fees. If return request is received after 30 days customer will be subject to a 20% restocking fee plus the return shipping fees. All products must be returned in 'AS NEW' condition - which requires the product to be in its original packaging and in 100% resalable condition (unless product is deemed defective). If the product has been installed and is deemed defective customer must follow Manufacturer’s Warranty Policy, if policy is not followed then credit or replacement may not be given. Please call (973) 482-4444 to receive a Return Goods Authorization (RGA) number. Only items returned with a pre-authorized RGA number will be credited.
Damaged orders
Please inspect all shipments upon delivery prior to signing for delivery. Customers are responsible for damaged products if approval signature is received. If approval signature is received a claim can still be filed with the carrier but credit will only be issued in the amount the claim is approved, if denied no credit will be issued. Our customer service team will help you if your shipment appears to be damaged. Please refuse delivery of damaged material and notify our customer service department immediately by calling (973) 482-4444. Please do not sign for the material. Please contact us within 48 hours if the product is damaged.
We are not responsible for any moving/installation fees.
Special orders
We are often able to order products for our customers that are hard to find elsewhere and are outside of our regular inventory. These orders are considered custom or special orders. A representative can help you place orders for special order items. For any questions about special orders please call us at (973) 482-4444.
